Store Policies

♠  PLEASE NOTE: Our personalized custom charms, bracelets and necklaces are hand stamped using special tools. Thus, each piece will be unique and thus you should expect variations from the photos. My creation reflects the process of its making, therefore, each piece may contain file marks, scratches, dents, bumps, bruises. No two pieces will be alike. Text and designs may not be absolutely perfect and straight. This gives you the unique detail to your charm and should not be considered a defect in craftsmanship.

Payment: 

We accept Visa, Master Card, and Paypal.

♠ Shipping:

All order(s) will ship to the "shipping address" on your order(s). It's also the confirm address on your paypal payment.  Please also make sure your shipping address is correct. Item(s) ship to wrong shipping address provided on your order is not our website's fault.

Currently turn around time is 5 days. During Christmas or any other holidays, please allow at least 1 week for handcrafted production & time for USPS delivery! All of the items will ship out with a small jewelry box. 

Please see below estimate USA shipping.

$4.95 First Class shipping can take 10-12 business days;
$7.75 Priority mail takes 7-10 business days;
$25 express mail - 1 to 2 days.

♠ Bellow is estimate International shipping including Europe, Australia, country other than USA:

$11.38 Canada - First Class International shipping can take 6-8 weeks,
$15.50 Other countries outside of USA: First Class International shipping, approx. 6-8 weeks;
$47 Priority mail International takes 2-3 weeks,
$64.46 express mail International - 2 weeks.
Please allow time for custom inspection and postal services for both countries.

Attention UK customers including Europe, Australia, countries other than USA. Buyers are responsible for all or any applicable custom fees, any handling fees, duties, taxes, levies on your packages.

UK customers will have to pay for your own VA TAX: 20 % VAT on anything over £15 plus the £8 handling charge from the Royal Mail. It's not seller's responsible to pay for your country duties/handling fees or custom fees.

♠ Refunds:

Most of our items are custom made ~ made to order with your personalized information on it. We do not accept return, exchange or REFUND on custom made items. Because it's personalized with your information. No one-else can wear it. It's not resellable. 

You are responsible for correct spelling and information given during order. Any wrong information given after the delivery is not refundable.

If you decided to return against our refund policy. There is "30% restocking fee "charge & will not be refundable including return & original postage.

Under current EU regulation, custom-made products is not refundable and not returnable. Custom made items has your information on it which is not resellable.

♠ FAQ:

Please note: each item is make with solid metal we have in inventory. Each characters is hand stamped by hands with hammer. It's time consuming with careful attention to details. All hammer characters on the metal will have indentations shown on the back of metal/item. Just so you know the indentation is not done on purpose or done to damage the items. It's part of hand stamped characteristic on the item.

All item(s) can only hand stamp on one side not BOTH SIDE unless noted on the item description. Please SPELL out every single word you want on the item(s). As for guitar pick, it will fit 10 characters or numbers including space on first two lines & 8 characters on third & 4th lines. If your characters/message is not on your etsy order. It will not be on your item(s). Any missing message/characters not on your etsy order. It's not seller's fault.

♠ Final text request on your order. Please make sure your final decision on the text is on your order. Emails back and forward between seller and buyers so many times can mix up the order(s).

♠ All cufflinks are light weight handcrafted hand stamped cufflinks. It's not machine made and will not be heavy cufflinks.

♠ If an issue exists, please contact me for a resolution prior to leaving Feedback, so that I may have the chance to correct any problems. **

♠ If your item is damaged, please send "Proof of Photo" for insurance purpose and also make sure the mistake will not happen again. If you received the perfect condition chain or item and you broke it. It's not seller's fault and will not be replace.

♠ Incorrect address: Item will be ship to the address on Paypal payment and etsy invoice. If shipping address was incorrect after the item was sent. Please provide new address and a new shipping fee paypal invoice will send to you to resent the item, only if the item was return to me.

♠ If you ordered a bracelet that's too short on your order (not seller's fault). We can repair it for you with $10 processing fee + $4 return postage. Please make sure your item is packed with original box for protection.

Question on double side hand stamped items.

We can only hand stamp on one side on each item. We do not hand stamp both side on the our items.

Question: I want it in 3 days or next week.

Please allow time to make handcrafted, personalized, custom order items + time for USPS delivery. We need at least 3 days to make your item(s) year round except 1 week around Christmas and holidays.

If you want RUSH order. Please add our "rushing delivery" like USPS express mail or priority mail during checkout. If it's not there, convo me for listing before you order.

How fast can you make the item?

Please remember all of our items are MADE TO ORDER. It is handcrafted, handmade item(s). It require time and attention to details to make it. It's not machine made. It will not be perfect. Please allow AT LEAST 5 DAYS to complete your order(s).

During holidays & Christmas time. Please allow AT LEAST 1 week to complete your order(s) + time for USPS delivery.

Priority or express mail shipping should be in the listing. If not, please email me for listing.

Where to leave personalized message?

To enter personalized message - click on "add to cart" in each listing. You will get a box to enter message for the seller. That's where you leave message or you can email me after your purchase on what you need.

Question on guitar pick: We do not hand stamped on both side of guitar pick. ONLY one side. Please also read item description for how many characters it can fit.

Do you give discount?
Sorry, our price is set. No discount will be given. Because hand stamped items are very time consuming. labor intense. We can not give away our items. Please appreciate and respect our handcrafted items.

If a mistake happened on a personalized item, like missing characters. I will be happy to fix it for you. If you can kindly return the item. Otherwise, personalized item is not refundable.

Change on the order: PLEASE make sure your text/numbers are final before place an order. Once it's made. It can NOT be change. Thanks!